Answers for every step of your order

An order confirmation is sent after checkout. It includes your order number, purchased products, quantities, and the delivery information entered during checkout.

Tracking details are provided after your order has been prepared and transferred to the delivery carrier. Use the tracking information to follow shipment progress until delivery.

Order changes depend on how far the order has progressed. Request assistance as soon as possible and include the order number and the exact change needed.

Yes. Free shipping is included on every product available through the Linenora website, with no separate shipping charge added at checkout.

Standard Linenora orders are expected to arrive within 3–5 calendar days. Carrier updates may provide a more specific delivery estimate after shipment.

Carrier scans can occasionally be delayed. Allow time for the next update, then request assistance with your order number and the most recent tracking information when the delay continues.

Eligible products may be returned or exchanged free of charge within 30 days of delivery. Keep your order information available when beginning the request.

Keep the product clean, secure all included components, and package the item carefully to prevent damage during transit. Retain your order number and any available product packaging.

Eligible products may be exchanged within the 30-day window. Availability of the replacement size depends on current inventory.

Email subscribers receive an automatic 15% sitewide discount after successfully subscribing. No discount code is required, and the offer is not limited to the first order.

Selected promotional products receive an automatic 20% discount. No promotional code is required for eligible products.

No code is required for the subscriber discount or selected promotional product discounts. Eligible savings are applied automatically.

Match the sheet size to your mattress dimensions and check mattress depth before choosing fitted or deep-pocket sheets. Toppers and pads can increase the total depth required.

Consider your sleep position, preferred firmness, support needs, material preference, and whether you require cooling, cervical, orthopedic, body, pregnancy, or reading support.

A mattress pad generally adds a lighter layer of cushioning and protection. A mattress topper is usually thicker and designed to make a more noticeable change to comfort or support.

Follow the care label provided with the product. When washing is recommended, use the stated temperature, cycle, detergent, and drying instructions to protect the material.

Use a gentle cycle, mild detergent, and the recommended drying temperature. Avoid overloading the machine and follow the product label for material-specific care.

Store clean, completely dry bedding in a cool, dry, breathable space. Avoid excessive compression and protect items from moisture, direct sunlight, and strong odors.