Confirm the 30-day window
Check that the request is being made within 30 days of the recorded delivery date.
Linenora returns and exchanges
Returns made calm and straightforward
Eligible Linenora products may be returned or exchanged free of charge within 30 days of delivery, with clear guidance for every step.
30 days
Eligible requests may be made within 30 days of delivery.
Free
Eligible returns and exchanges include no return fee.
24/7
Customer support remains available around the clock.
Comfort beyond checkout
Clear return guidance helps you move forward with confidence.
Returns and exchanges at a glance
A clear return experience
Review the essential return and exchange information before beginning your request, then follow the detailed process below.
01
Check eligibility
Confirm the delivery date, product condition, included components, and order information.
02Prepare your request
Keep your order number, product details, and a clear explanation of the requested return or exchange.
03Choose an outcome
Eligible requests may be reviewed for a return, exchange, or replacement based on availability.
04Complete the review
Returned products are reviewed before the eligible resolution is completed.
From request to resolution
Follow each return step
Gather the order details
Keep the order number, product name, selected size, quantity, and reason for the request available.
Prepare the product
Keep the product clean, dry, securely packaged, and complete with the included components.
Complete the return review
The returned product is reviewed before the eligible refund, exchange, or replacement is completed.
Within the return window
Eligible requests must be initiated within 30 days of the recorded delivery date.
Clean and secure
Keep bedding clean, dry, protected, and securely packaged before it is returned.
Complete components
Include all pieces, accessories, inserts, and other components supplied with the product.
Order details available
Keep the order number and product information ready so the request can be matched accurately.
Care instructions followed
Product care labels should be followed to help prevent avoidable damage before a request is reviewed.
Damage documented
When an item arrives damaged, keep the packaging and take clear photographs of the product and visible damage.
Available resolutions
Choose the right next step
The available resolution depends on eligibility, product condition, inventory, and the details of the original order.
After a return arrives
How returns and exchanges are reviewed
Returned products are checked against the order information and request details before the eligible resolution is completed.
Package received
The returned package is recorded after arrival at the designated return destination.
Product reviewed
The product, included components, condition, and request details are reviewed.
Resolution confirmed
The eligible return, exchange, refund, or replacement outcome is confirmed after review.
Update provided
A status update is provided when the return review and eligible resolution are completed.
How long do I have to request a return?
Eligible Linenora products may be returned or exchanged within 30 days of the recorded delivery date.
Do eligible returns include a fee?
Eligible returns and exchanges are free within the 30-day return window.
Can I exchange an item for another size?
Eligible products may be exchanged for another available size. Replacement availability depends on current inventory.
What information should I keep ready?
Keep the order number, product name, selected size, quantity, delivery date, and reason for the request available.
How should I package my return?
Keep the item clean and dry, include all supplied components, and package everything securely to help prevent damage in transit.
What should I do if my product arrives damaged?
Keep the product and packaging, take clear photographs of the visible damage, and retain the order information for review.
Can washed bedding be returned?
Return eligibility depends on the product condition and request details. Keep the care label and order information available when requesting a review.
When is an eligible resolution completed?
An eligible return, exchange, refund, or replacement is completed after the product has arrived and the return review has been completed.
Return assistance
Need help with a return?
Include your order number, product name, selected size, delivery date, and a clear description of the requested resolution.