Collected
Information may be provided directly by you, generated through website activity, or received from payment, shipping, analytics, and service providers.
Privacy Policy
Privacy, explained clearly
This Privacy Policy describes how Linenora collects, uses, discloses, retains, and protects personal information when you browse our website, create an account, place an order, join our email list, request support, or otherwise interact with us.
Effective July 29, 2026Last updated July 29, 2026
Purposeful collectionInformation is collected to operate the store, fulfill orders, provide support, and improve the experience.
Controlled disclosureInformation is shared only for defined service, operational, security, and legal purposes.
Customer choicesEligible customers may request access, correction, deletion, portability, or limits on certain uses.
The privacy journey
How information moves through Linenora
Personal information follows a practical path through the store: it is collected during interactions, used for defined purposes, disclosed where needed, and retained only as reasonably necessary.
Used
Information supports checkout, delivery, customer service, fraud prevention, marketing preferences, and store improvement.
Disclosed
Information may be provided to service providers, partners, authorities, or transaction participants where necessary and permitted.
Retained
Information is kept for periods connected to orders, accounts, legal obligations, security, disputes, and legitimate operational needs.
01 · Scope and controller
Who this policy covers
This Privacy Policy applies to personal information processed through Linenora's website, online store, customer accounts, checkout, order tracking, email communications, support interactions, social-media interactions, and related services that link to this policy.
For purposes of applicable privacy law, Linenora is the business or controller responsible for determining how the personal information described in this policy is processed.
Business information
- Linenora
- 555 SE Palmer Ln, Dayton, OR 97114, United States
- Support email: support@linenora.lol
- Support phone: +1 5415550117
This policy does not govern websites, applications, or services operated independently by third parties, even when those services are linked from Linenora.
02 · Information collected
The information connected to your visit
The information collected depends on how you interact with Linenora. Browsing may create limited website data, while checkout, customer support, account use, reviews, and marketing enrollment require additional information.
Contact and account details
Name, billing and shipping addresses, email address, telephone number, account credentials, customer number, and similar identifiers.
Orders and shopping activity
Products viewed, cart contents, purchases, returns, exchanges, discounts, delivery details, preferences, and transaction history.
Transaction details
Payment method, payment status, billing details, transaction identifiers, and limited payment information supplied by payment processors.
Device and website data
IP address, browser, device type, operating system, referring pages, viewed pages, clicks, cookie identifiers, and approximate location.
Support and feedback
Messages, questions, reviews, survey responses, product concerns, return reasons, support history, and other content you submit.
Marketing and product interests
Email-subscription status, communication choices, preferred product categories, bedding interests, and engagement with promotional content.
03 · Sources
Where information comes from
- Directly from you when you browse, purchase, register, subscribe, communicate, review a product, or request support.
- Automatically from browsers, devices, cookies, pixels, local storage, logs, analytics tools, and similar technologies.
- From payment processors, fraud-prevention providers, shipping carriers, fulfillment providers, customer-service providers, and commerce-platform services.
- From marketing, analytics, advertising, social-media, and business partners where permitted by your settings and applicable law.
- From public sources, legal requests, regulatory authorities, and parties involved in preventing fraud or protecting rights.
Information in context
Different actions create different records
Browsing a pillow guide does not create the same record as placing an order. Linenora collects information according to the feature being used and the service being requested.
Browsing
Website and device activity
Pages viewed, links selected, browser information, device information, cookies, and approximate location.
Checkout
Order and delivery information
Contact, billing, shipping, payment status, product selection, discount, and transaction details.
Support
Conversation and resolution details
Messages, product questions, photographs you submit, order context, return reasons, and support outcomes.
Subscription
Email and engagement preferences
Email address, subscription status, campaign interactions, discount eligibility, and unsubscribe history.
04 · How information is used
Defined purposes behind processing
Linenora uses personal information to provide requested services, operate the store, communicate clearly, protect transactions, and improve the customer experience.
Process and fulfill orders
Confirm purchases, process payment, provide receipts, arrange shipping, deliver orders, and manage returns, exchanges, refunds, and tracking.
Provide customer support
Respond to questions, troubleshoot account or checkout concerns, review product issues, and maintain support records.
Maintain customer features
Create and manage accounts, remember preferences, display order history, and support authentication and account security.
Send operational messages
Provide order confirmations, delivery updates, return information, account notices, policy updates, and service communications.
Deliver optional promotions
Send email offers, product news, subscriber benefits, and promotional content according to your choices and applicable requirements.
Prevent misuse and fraud
Detect suspicious activity, protect accounts, verify transactions, enforce terms, and investigate security incidents.
05 · How information is disclosed
The parties that support the store
Linenora may disclose personal information to companies that perform services on our behalf or help us operate the website and fulfill customer requests.
Commerce and technology providers
- E-commerce platform, website hosting, cloud-storage, database, and technical-support providers.
- Payment processors, financial institutions, fraud-prevention providers, and transaction-security services.
- Warehousing, fulfillment, packaging, shipping, delivery, and order-tracking providers.
- Customer-service, email, communications, review, survey, analytics, marketing, and account-management providers.
Business relationships
Partners and directed disclosures
Information may be disclosed to a partner when you request a feature involving that partner, interact with an integrated service, participate in a promotion, or direct Linenora to disclose information.
Third parties process information according to their own privacy practices when acting independently.
Protection and legal process
Disclosures required for protection
Linenora may disclose information when reasonably necessary to comply with law, respond to valid legal process, cooperate with authorities, investigate fraud, protect customers, enforce agreements, secure the website, or defend legal rights.
Organizational changes
Business transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, asset sale, due-diligence process, or similar business transaction, subject to applicable requirements.
Sale, sharing, and targeted advertising
How advertising disclosures are treated
Linenora does not sell personal information in exchange for money. Some disclosures involving advertising, analytics, cookies, or similar technologies may be classified as a sale, sharing, or targeted advertising under certain privacy laws.
Where required, eligible customers may opt out through available website privacy controls, browser settings, cookie choices, or a recognized universal opt-out signal.
07 · Retention and security
Information kept with purpose
Linenora retains personal information for periods reasonably connected to the purpose for which it was collected, legal obligations, customer relationships, fraud prevention, accounting, dispute resolution, and security.
Orders
Order records
May be retained for fulfillment, returns, accounting, taxes, fraud prevention, and legal obligations.
Accounts
Account information
May be retained while an account remains active and for a reasonable period afterward.
Support
Support records
May be retained to resolve concerns, document outcomes, improve service, and manage disputes.
Marketing
Preference records
May be retained while you remain subscribed and afterward to record unsubscribe requests.
Security measures
Linenora uses administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
No online system, transmission method, or storage environment can be guaranteed completely secure. Customers should protect account credentials, use unique passwords, and notify Linenora when unauthorized activity is suspected.
Payment security
Payments are processed through payment providers and financial institutions. Linenora generally does not receive or store complete payment-card numbers when payment information is submitted directly to those providers.
08 · Your privacy rights
Choices available under applicable law
Depending on your state or country, you may have some or all of the following rights. Rights are subject to legal exceptions and identity-verification requirements.
Access
Request confirmation of processing and access to personal information associated with you.
Correction
Request correction of inaccurate personal information, taking account of its nature and purpose.
Deletion
Request deletion, subject to exceptions for orders, security, law, and other permitted purposes.
Portability
Request a portable copy of qualifying personal information in a usable format where required.
Opt out
Opt out of qualifying sale, sharing, targeted advertising, or certain profiling activities.
Limit processing
Request limits on certain uses of sensitive information or withdraw consent where applicable.
Appeal
Appeal a decision concerning a privacy request where applicable law provides an appeal process.
Non-discrimination
Exercise applicable privacy rights without unlawful discrimination or retaliation.
Submitting a request
A clear request process
Provide enough information for Linenora to understand the request, identify the relevant customer record, and verify that the request is authorized.
Step 01
Describe the request
State whether you are requesting access, correction, deletion, portability, opt-out, appeal, or another available right.
Step 02
Identify the record
Provide the name, email address, order number, account details, or other information connected to the request.
Step 03
Complete verification
Respond to reasonable verification steps designed to prevent unauthorized access or deletion.
Step 04
Receive a response
Linenora will respond within the period required by applicable law and explain any extension, denial, or appeal option where required.
09 · Children's privacy
Services intended for adult shoppers
Linenora's website and services are not directed to children under 13, and Linenora does not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information without appropriate authorization, submit a request so the information can be reviewed and removed where required.
International processing
Information processed across locations
Service providers may process or store personal information in the United States or other countries. Privacy and data-protection rules may differ between locations.
Where required, Linenora and its providers use appropriate contractual, organizational, or legal measures for international processing.
Third-party services
Independent privacy practices
Links, social platforms, payment services, delivery tools, and other third-party services may collect information independently. Linenora is not responsible for the privacy practices of services it does not control.
Browser signals
Do Not Track and opt-out signals
Because there is not one universally accepted response to traditional Do Not Track signals, Linenora may not respond to every Do Not Track setting. Recognized universal opt-out signals are processed where required by applicable law and supported by our systems.
10 · Changes to this policy
Updates when practices change
Linenora may update this Privacy Policy to reflect operational, legal, regulatory, security, or service changes. The updated version will be posted with a revised effective or last-updated date.
Where required, additional notice will be provided before a material change takes effect.
Privacy questions
Common policy answers
These answers summarize several important parts of the Linenora Privacy Policy.
Does Linenora sell personal information for money?
Linenora does not sell personal information in exchange for money. Certain advertising or analytics disclosures may nevertheless be classified as sale, sharing, or targeted advertising under some privacy laws.
Can I request deletion of my information?
Depending on applicable law, you may request deletion. Some information may remain where required for orders, accounting, fraud prevention, security, dispute resolution, or legal obligations.
How is payment information handled?
Payment providers process transaction information. Linenora generally receives payment confirmation and limited transaction details rather than complete payment-card numbers.
Can I unsubscribe from marketing emails?
Yes. Use the unsubscribe option in a Linenora marketing email. Operational messages relating to orders, accounts, security, or policy changes may still be sent where necessary.
How can I submit a privacy request?
Use the privacy contact option below and identify the right you wish to exercise, along with information reasonably needed to locate and verify the relevant customer record.
Privacy contact
Questions and privacy requests
Contact Linenora to ask a question about this policy, report a privacy concern, submit a rights request, authorize an agent, or appeal an eligible request decision.