Request
Provide the order number, product name, return reason, and supporting photographs when needed.
Refund Policy
Returns designed to feel straightforward
This policy explains how Linenora handles returns, exchanges, cancellations, damaged products, incorrect items, and approved refunds. The process is designed to remain clear while protecting the cleanliness and completeness of every bedding product.
30 Days
Begin an eligible return or exchange within thirty calendar days after delivery.
Free Returns
Approved returns and exchanges include return shipping at no additional charge.
Original Payment
Approved refunds are returned to the original payment method whenever possible.
The return route
Four steps from request to resolution
Every eligible request moves through a clear review so the product, included pieces, return reason, and available resolution are understood before completion.
Review
Linenora confirms timing, product condition, included pieces, and the available return or exchange option.
Return
Follow the provided instructions, use the approved label, and package the bedding securely.
Resolve
After review, Linenora completes the approved refund, replacement, exchange, or other resolution.
01 · Return window
Begin the request within thirty days
Linenora provides free returns and exchanges within 30 calendar days after delivery. The request must be submitted within this period so the order and product can be reviewed under this policy.
- The return window begins on the recorded delivery date.
- When an order arrives in separate parcels, the window for each product begins when that product is delivered.
- Requests received after 30 days may be declined unless a legal requirement or unresolved fulfillment issue applies.
- Promotional products remain eligible unless clearly marked final sale before purchase.
02 · Eligible condition
Return each bedding product clean and complete
Returned products should be clean, unwashed, free from avoidable damage, and returned with all included pieces. Original packaging is preferred when available, but reasonable packaging changes do not automatically prevent review.
Complete set
Include every stated piece
Return sheets, pillowcases, shams, covers, inserts, protectors, accessories, and other included components together.
Clean condition
Protect the bedding
Products should be free from stains, odors, pet hair, laundering damage, misuse, and avoidable wear.
Defective product
Opened items can still be reviewed
A product that is damaged, defective, or incorrect can be reviewed even when opening was necessary to identify the problem.
Final sale
The restriction must be shown first
A final-sale restriction applies only when it is clearly displayed before checkout and does not remove rights required by law.
03 · Starting a return
Provide the details needed for review
Submit the order number, product name, reason for the request, preferred resolution, and any photographs reasonably needed to document damage, an incorrect item, or a packaging concern.
- Do not send a product back before receiving return instructions.
- Use the approved return label and the address provided with the instructions.
- Package pillows, comforters, toppers, protectors, blankets, and other bulky products securely.
- Keep the return tracking record until the resolution is complete.
Product condition guide
Different categories require different checks
Bedding products vary in construction, packaging, and included pieces. Review focuses on whether the product is complete, safely packaged, and consistent with the return reason provided.
Sheets
Keep fitted, flat, and pillow pieces together
Sheet sets should include the original number of sheets, pillowcases, and stated accessories.
Pillows
Protect shape and removable covers
Return the pillow, removable cover, protector, insert, and accessories together when included.
Comforters
Include inserts and coordinating pieces
Comforter sets, duvet sets, and bed-in-a-bag products should remain complete and securely contained.
Toppers
Use packaging that prevents damage
Mattress toppers, pads, and protectors should be folded or rolled only as safely allowed by their construction.
04 · Refunds
Approved refunds return to the original payment method
Linenora reviews the returned product after arrival. When a refund is approved, it is issued promptly to the original payment method whenever possible. Banks and payment providers may require additional time to display the credit.
Refund amount
The amount paid controls
Refunds reflect the product amount actually paid after discounts, credits, and order adjustments.
Shipping
Standard shipping was free
No standard outbound shipping amount is deducted because Linenora provides free shipping on all products.
Processing
Posting time depends on the provider
After Linenora issues an approved refund, the financial institution controls when the credit appears.
Partial return
Only returned items are refunded
Products kept from the order remain charged at the applicable purchase price and discount allocation.
05 · Exchanges
Replacement depends on current availability
Eligible products may be exchanged within the same 30-day period. Availability is not guaranteed while the original product is in transit. When the requested replacement is unavailable, Linenora may offer another available option or complete an approved refund.
- Exchanges may involve another size, color, product, or replacement of the same item.
- Any price difference must be resolved before a different product can be shipped.
- Replacement delivery estimates begin after the exchange is approved and prepared.
- Only one active resolution may be processed for the same returned product.
06 · Discounts and promotional orders
Refunds reflect the final purchase price
Email subscribers receive an automatic 15% sitewide discount, and selected promotional products may receive an automatic 20% discount. When a discounted product is returned, the refund is based on the amount actually paid for that product.
- Discount value is not refunded separately from the product purchase amount.
- Returning part of an order may change how an order-level discount is allocated.
- A replacement product receives the promotion available when the exchange is processed.
- A promotional product is not automatically final sale unless clearly identified before checkout.
07 · Damaged, defective, or incorrect items
Order errors receive a separate review
Report a damaged, defective, incomplete, or incorrect product promptly after delivery. Keep the product, shipping label, packaging, and included pieces while Linenora reviews the concern.
- Provide the order number and identify the affected product.
- Include clear photographs of damage, incorrect labeling, missing pieces, or packaging concerns when available.
- Do not discard the product or packaging before receiving instructions.
- An approved resolution may include replacement, exchange, refund, or another remedy required by law.
08 · Cancellations and shipping delays
Cancellation depends on fulfillment status
Contact Linenora promptly when an order needs to be canceled. Cancellation cannot be guaranteed after preparation or shipment begins. When an accepted order cannot ship within the promised timeframe, Linenora will provide the required delay notice and the option to accept the delay or cancel the affected unshipped merchandise for a prompt refund.
09 · Fair use
The policy must be used honestly
Linenora may limit or decline a request involving fraud, false information, unauthorized payment activity, product substitution, repeated policy abuse, intentional damage, or other misuse. This does not limit rights that cannot legally be restricted.
Special situations
Clear handling for uncommon return cases
Some requests require extra information because the product, payment, delivery, or order history differs from a standard return.
Refund questions
Answers before starting a request
These answers summarize common questions about return timing, product condition, free return shipping, refunds, exchanges, and promotional orders.
How long do I have to request a return?
Submit the request within 30 calendar days after the product is delivered.
Does Linenora charge for return shipping?
No. Approved returns and exchanges include free return shipping through the instructions provided by Linenora.
Can I return an opened bedding product?
Opening alone does not automatically prevent a return. The product should remain clean, complete, and consistent with the return reason. Damaged, defective, or incorrect items are reviewed separately.
Where will my refund be sent?
Approved refunds are issued to the original payment method whenever possible.
Can I exchange for another size or product?
Yes, subject to eligibility, current availability, and resolution of any price difference.
Are discounted products returnable?
Yes, unless the product was clearly marked final sale before purchase. The refund reflects the discounted amount actually paid.
Return and refund support
Bring us the order details
Share the order number, product name, return reason, preferred resolution, and useful photographs so the Linenora support team can review the request clearly.