Order received
Order details, payment status, product selection, quantity, and delivery information are reviewed.
Shipping Policy
A clear path from order to delivery
This Shipping Policy explains how Linenora processes, prepares, tracks, and delivers orders. Our goal is to make every step easy to follow while protecting the bedding products inside each shipment.
Free Shipping
No shipping charge is added to products purchased from Linenora.
3–5 Days
Orders are expected to arrive within three to five calendar days.
Order Tracking
Tracking details are provided when shipment information becomes available.
The delivery route
Four stages behind every shipment
Orders move through a defined sequence so product preparation, carrier handoff, tracking, and delivery remain easy to understand.
Prepared
Available bedding products are organized, checked, and prepared for carrier pickup.
In transit
The carrier transports the parcel and updates tracking as it moves through the delivery network.
Delivered
The shipment reaches the delivery address, parcel locker, reception area, or carrier-approved location.
01 · Order processing
Preparation begins after order review
After an order is placed, Linenora reviews the submitted product, payment, billing, shipping, and contact information. Orders may require additional verification before preparation begins.
- Orders are prepared using the delivery information entered at checkout.
- Product availability and payment authorization must be confirmed before shipment.
- Orders containing multiple products may arrive in more than one parcel.
- Processing and delivery estimates may change when an order requires verification or correction.
Shipping cost
Shipping is free across the store
Linenora provides free shipping on all products. No standard shipping charge is added at checkout. Any optional service or unusual delivery fee would be displayed before an order is submitted.
Order changes
Changes are time-sensitive
Order or address changes cannot be guaranteed after preparation begins. Customers should review the order confirmation promptly and report incorrect information as soon as possible.
Before shipment
A change may still be possible
Support will review whether the address, quantity, or product selection can be updated before carrier handoff.
After shipment
Carrier options may apply
Once a parcel is in transit, available changes depend on the carrier, destination, and shipment status.
02 · Delivery timing
Orders are expected within three to five days
The expected delivery time is 3–5 calendar days. The timeframe begins after the order is accepted and prepared for shipment. A different estimate may be shown when required for a particular order, destination, product, or delivery condition.
Estimate
Delivery dates are expected dates
Carrier capacity, weather, holidays, address issues, and other disruptions may affect arrival.
Weekends
Calendar days include weekends
Actual carrier movement and delivery availability may vary by destination and local service schedule.
Multiple parcels
Products may arrive separately
Large, bulky, or differently prepared bedding items may travel in separate packages.
Unavailable item
Options will be communicated
Linenora may provide an updated estimate, available alternative, cancellation option, or refund for an unshipped item.
03 · Address accuracy
Complete delivery information is required
Customers are responsible for providing a complete recipient name, street address, apartment or unit number, city, state, ZIP code, telephone number, and any other information reasonably required for delivery.
- Review the shipping address in the order confirmation immediately.
- Use an address that can safely receive the parcel.
- Include apartment, suite, floor, gate, or access information when applicable.
- Changes after shipment depend on carrier availability and cannot be guaranteed.
04 · Tracking updates
Tracking begins after carrier handoff
When tracking information becomes available, it may be sent by email and displayed through the order-tracking experience. Tracking can require time to activate after a label is created or a parcel is collected.
- A label-created status does not always mean the parcel has begun moving.
- Carrier scans may be delayed or skipped between facilities.
- Separate parcels may receive separate tracking numbers.
- The carrier record is the primary source for the latest transit event.
05 · Delays and changes
Unexpected delays will be addressed clearly
When an order cannot be shipped within the stated timeframe, Linenora may provide a revised shipment estimate and an opportunity to continue waiting or cancel the affected unshipped merchandise for a prompt refund.
Transit delays after carrier pickup may require investigation or additional time before a replacement, refund, or other resolution can be determined.
06 · Delivery concerns
Inspect every parcel after arrival
Review the shipment promptly after delivery. Keep the outer packaging and product packaging until the order has been checked for damage, missing pieces, incorrect products, or other concerns.
Damaged
Document the package and product
Photograph the parcel, shipping label, packaging, and affected bedding item before discarding materials.
Missing item
Check for separate tracking
Multi-item orders may be divided into more than one parcel with different delivery dates.
Wrong item
Keep the received product together
Retain the product, labels, included pieces, and packaging while support reviews the order.
Marked delivered
Check nearby delivery locations
Review entrances, parcel lockers, mailrooms, reception areas, neighbors, and carrier delivery notes.
Returned and restricted parcels
Some deliveries require additional review
Parcels may be returned or delayed when delivery information is incomplete, access is unavailable, the package is refused, or carrier restrictions apply.
Shipping questions
Answers before the parcel arrives
These answers summarize common questions about shipping cost, timing, tracking, multiple parcels, delays, and delivery concerns.
Does Linenora charge for shipping?
No. Linenora provides free shipping on all products.
How long does delivery normally take?
Orders are expected to arrive within 3–5 calendar days unless a different estimate is provided for a specific product, order, destination, or circumstance.
Why has my tracking number not updated?
A tracking number may be created before the first carrier scan. Updates can also be delayed between carrier facilities.
Can one order arrive in multiple parcels?
Yes. Products may be separated because of size, availability, packaging needs, or fulfillment location.
What happens when an order cannot ship on time?
Linenora may provide a revised shipping estimate and the option to continue waiting or cancel the affected unshipped merchandise for a prompt refund.
What should I do when tracking says delivered?
Check all entrances, parcel lockers, mailrooms, reception areas, neighbors, and carrier notes. Report the concern promptly if the package remains missing.
Shipping support
Bring us the order and tracking details
Share the order number, product name, tracking number, delivery address concern, carrier update, or photographs connected to the shipment so the Linenora support team can review the available information.